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Store Policies

Customer Care

Welcome to our Customer Care! We're here to ensure you have the best experience possible with our clothing. Whether you have a question about your order, need assistance with a product, or just want to share your feedback, we're here to help. Please feel free to drop us a message on our website, socials, or via email:

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Email: poppy@enchantedattire.com

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Privacy & Safety

At Enchanted Attire, we prioritize your privacy and safety. We are committed to protecting your personal information and ensuring a secure shopping experience. Please review our policies to understand how we manage your data and what measures we take to safeguard your information.

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Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect:

  • Personal Information: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Credit card details and payment methods.

  • Order History: Details of purchases and preferences.

  • Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies.

How We Use Your Information:

  • To process and fulfill your orders.

  • To communicate with you about your orders, products, and promotional offers.

  • To improve our website, products, and services.

  • To personalize your shopping experience.

 

Cookies: Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.

 

Third-Party Services: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and shipping companies. These parties are obligated to keep your information confidential and use it only for the purposes specified.

 

Your Rights: You have the right to access, correct, or delete your personal information. You can also opt-out of receiving promotional communications at any time by following the unsubscribe instructions included in our emails.

Returns & Refunds

Faulty Goods:

We accept returns only for items that are defective or damaged. If you receive a faulty product, please follow the steps below to initiate a return.

Conditions for Returns:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

Return Process:

  1. Contact Us: Within 14 days of receiving your order, please contact our Customer Care team at enchantattireco@gmail.com with your order number, a description of the issue.

  2. Approval: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to return the item.

  3. Shipping: Ship the item back to us. We recommend using a trackable shipping service to ensure the item reaches us safely.

  4. Inspection: Once we receive the item, our quality control team will inspect it to verify the fault.

  5. Refund or Replacement: If the item is deemed faulty, we will offer you a full refund or a replacement, based on your preference. Refunds will be processed to the original payment method within 7-10 business days.

 

Non-Returnable Items

Since our clothing is made to order, we do not accept returns for non-faulty items. Please ensure you review your order carefully before completing your purchase.

 

Exchanges

We do not offer exchanges. If you receive a faulty item and prefer a different product, please follow the return process and place a new order for the desired item.

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We appreciate your understanding and support. Your satisfaction is very important to us, and we are committed to ensuring you have the most wonderful, positive experience with Enchanted Attire.

Payment Methods

- Credit / Debit Cards

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