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Shipping & Returns

Shipping Policy

We aim to provide efficient and reliable shipping services to ensure you receive your handmade embroidered clothing promptly. Given we stitch all of our clothing to order, please see lead times below

 

Processing Time

  • Order Processing: Orders are typically processed and stitched within 7-9 business days. During peak seasons or holidays, processing times may be longer.

  • Custom Orders: If you have placed a custom order, processing times may vary. Please refer to the product description for specific details.

 

Shipping Rates and Delivery Times

Shipping costs and delivery times vary based on your location and the shipping method selected at checkout. Times will be communicated before purchase

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Shipping Restrictions​

  • Customs and Duties: International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information on these charges.

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Lost or Damaged Packages

We take great care in packaging your orders, but occasionally, packages may be lost or damaged during transit. If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package. We will work with the carrier to resolve the issue and ensure you receive your order. We can not be held responsible for lost or damaged parcels

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Incorrect Addresses

Please ensure that your shipping address is correct when placing your order. We can not be held responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is an error in your shipping address, please contact us immediately. We will do our best to update the address before the order is shipped.

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Customs, Duties, and Taxes

All orders placed on our website are subject to applicable customs fees, import duties, and taxes of the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer upon delivery. As customs policies vary widely by country, please check with your local customs office for more information on any potential fees.

By completing a purchase, you agree to pay any applicable fees upon delivery. If you choose to refuse the delivery due to these charges, we will not be able to refund your order.

Return &
Exchange Policy

Returns and Refunds

At Enchanted Attire, we take pride in the quality and craftsmanship of our handmade embroidered clothing. Each piece is carefully created to meet the highest standards. However, if you receive a faulty item, we are here to make it right.

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Return Policy

Faulty Goods: We accept returns only for items that are defective or damaged. If you receive a faulty product, please follow the steps below to initiate a return.

 

Conditions for Returns:

  • The item must be unused and in the same condition as received.

  • The item must be returned in its original packaging.

 

Return Process:

  1. Contact Us: Within 14 days of receiving your order, please contact us with your order number, a description of the issue, and photos of the faulty item.

  2. Shipping: Ship the item back to us. We recommend using a trackable shipping service to ensure the item reaches us safely.

  3. Inspection: Once we receive the item, our quality control team will inspect it to verify the fault.

  4. Refund or Replacement: If the item is deemed faulty, we will offer you a full refund or a replacement, based on your preference. Refunds will be processed to the original payment method within 7-10 business days.

 

Non-Returnable Items

Since our clothing is made to order, we do not accept returns for non-faulty items. Please ensure you review your order carefully before completing your purchase.

 

Exchanges

We do not offer exchanges. If you receive a faulty item and prefer a different product, please follow the return process and place a new order for the desired item.

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